Refund Policy

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Refund Policy

Last Update Date: 01-August-2026

1. Introduction

Welcome to Namathu Thirumana Vazhikaatti (NTVK).

This Refund Policy explains the terms governing payments made on our website for profile creation and profile unlocking services.

By making any payment on our platform, you acknowledge that you have read, understood, and agreed to this Refund Policy.

2. Digital Services

Namathu Thirumana Vazhikaatti provides digital matrimonial services.

Our paid services currently include:

  • ₹50 Profile Creation Fee
  • ₹50 Per Profile Unlock Fee

Since these are digital services delivered online, different refund conditions apply compared to physical products.

3. Profile Creation Fee (₹50)

A Profile Creation Fee is charged to process and activate your matrimonial profile.

Your profile will be reviewed by our admin team before approval.

Once your profile has been approved and activated, the Profile Creation Fee is considered fully utilized and cannot be refunded.

4. Profile Unlock Fee (₹50 Per Profile)

Viewing complete profile details requires a one-time payment of ₹50 per selected profile.

The unlock provides access to:

  • Complete Biodata
  • Horoscope
  • Additional Photos
  • Contact Number

Once the selected profile has been successfully unlocked and access has been granted, the payment is non-refundable.

5. Refund Eligibility

Refund requests may be considered only in exceptional situations such as:

  • Payment was successfully deducted but your profile was not activated due to a technical error on our platform.
  • Payment was deducted but the selected profile was not unlocked because of a verified system issue
  • Duplicate payment was made for the same service due to a technical or payment gateway error.
  • Payment was processed multiple times unintentionally because of a payment gateway issue.

Each request will be reviewed individually by our support team.

6. Non-Refundable Cases

Refunds will not be provided in the following situations:

A) Profile Creation

  • Your profile has already been approved and activated.
  • You decide not to use the service after approval.
  • You wish to delete your profile after activation.
  • Your expectations about matrimonial responses are not met.

B) Profile Unlock

  • The selected profile has already been unlocked.
  • You are not interested after viewing the profile.
  • The other person does not respond.
  • The proposal is declined.
  • Marriage discussions do not proceed.
  • Personal compatibility issues.
  • You unlocked the wrong profile by mistake.
7. Admin Review & Rejection

Our admin team reviews every submitted profile.

If your profile is rejected because it violates our policies (such as fake information, duplicate registration, inappropriate content, or misuse), we reserve the right to refuse activation of the profile.

Any refund decision in such cases will be made solely at the discretion of Namathu Thirumana Vazhikaatti after reviewing the circumstances.

8. Failed or Pending Transactions

If your payment is deducted but the service is not delivered:

  • Please wait for the payment gateway or your bank to complete reconciliation.
  • Many failed transactions are automatically reversed by the bank.
  • If the issue is not resolved, please contact our support team with your payment details.
9. Refund Request Process

To request a refund (where eligible), please email us with:

  • Registered Mobile Number
  • Profile ID (if applicable)
  • Razorpay Payment ID / Transaction ID
  • Payment Date
  • Description of the issue
  • Supporting screenshots (if available)
10. Refund Processing Time

If a refund is approved after verification:

  • It will be processed to the original payment method.
  • Refund processing usually takes 5–7 business days, depending on your bank or payment provider.
    • 11. Payment Security

    All online payments are securely processed through Razorpay.

    We do not collect or store:

    • Debit Card Details
    • Credit Card Details
    • UPI PIN
    • CVV
    • Net Banking Passwords

    All payment information is securely handled by Razorpay using industry-standard security standards.

    12. Changes to This Policy

    We reserve the right to update or modify this Refund Policy at any time.

    Changes will become effective immediately after being published on this page.

    • Provide false information
    • Upload inappropriate content
    • Misuse the platform
    • Attempt fraud
    • Violate our Terms & Conditions
    13. Contact Us

    For refund-related questions or payment issues, please contact us.

    Namathu Thirumana Vazhikaatti

    Email: support@ntvk.in
    Phone: +91 97510 11730
    Website: www.ntvk.in